- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
The support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases.
Industry:Software
A limitation of when a resource can perform a specific service.
Industry:Software
A user that performs a service, or the equipment or facility that is required for a service.
Industry:Software
The collection of service restrictions imposed on a resource.
Industry:Software
A business location to which resources are assigned. A site is used to ensure that all resources required for a service are in the same physical location.
Industry:Software
An XML representation of the structure of the Navigation Pane in Microsoft CRM, including the areas, groups, and subareas where entities are displayed, and the privileges associated with each subarea.
Industry:Software
The state of a record or activity. For example, a case can be Active or Resolved, and an e-mail activity can have a status of Draft or Sent. Status is also used by workflow rules to determine when to move to the next stage in a workflow or sales process.
Industry:Software
The description of the status of a record or activity. For example, if a case has a status of Active, the status reason could be Researching or Waiting for Details. The options available are based on what type of record is open and the status of the record.
Industry:Software
An entity that is part of Microsoft CRM by default, such as Accounts.
Industry:Software
