- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
An administrator-defined customization that enables users to classify objects such as incidents, change requests, activities, or configuration items. For example, a list might be "Location" or "Organization."
Industry:Software
The placement of an incident into a hierarchy of descriptors that indicate what the incident is generally about. For example, an incident could be classified as being related to software, and then to Microsoft, and then to Word 2003.
Industry:Software
A grouping of classes, workflows, views, forms, reports, and knowledge that extends Service Manager with the information necessary to implement all or part of a service management process. For example, the Incident management pack provides the necessary information to enable Service Manager to implement the incident management process.
Industry:Software
A central storage location, usually a server, that stores specific data such as files under source control.
Industry:Software
A way of tracking any event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or a reduction in, the quality of that service.
Industry:Software
A package that contains information about how to reach a particular user. It includes items such as the protocol to use and the target address.
Industry:Software
A package that contains the notification subscriber, the notification subscriber address, and any additional information, such as when to send specific types of notifications
Industry:Software
