- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
A routing method in which the agent who has the longest idle in the hunt group is offered the call first.
Industry:Software
An agent who is not dedicated to contact center activity. An informal agent doesn’t see agent information in his or her communications client and may not even be aware that he or she is considered as an agent by the system. On the server side, an informal agent is considered as always signed in.
Industry:Software
Information about the options that a caller selects that is collected and provided to the agent who receives the call.
Industry:Software
The days of the week and the hours of each day that a hunt group is available to take phone calls.
Industry:Software
A set of addresses that can be treated as a logical unit so that calls of a specific type (for example, support calls as opposed to sales calls) can be routed to it.
Industry:Software
A date on which a hunt group is not available to take phone calls, regardless of whether that date would normally be part of business hours.
Industry:Software
A service that provides a string of digits that the telephone network passes to the ACD to indicate the number that the caller dialed.
Industry:Software
A telephony feature that makes two or more phones behave as if they are linked; that is, that a call to one number causes all phones to ring.
Industry:Software
A telephony feature that makes two or more phones behave as if they are linked; that is, that a call to one number causes all phones to ring.
Industry:Software
A telephony feature that makes two or more phones behave as if they are linked; that is, that a call to one number causes all phones to ring.
Industry:Software
