- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
A conversation that is used to share data between conversation members using a non-Communicator application or plug-in.
Industry:Software
To dial in to the ACP from your physical telephone when the ACP service can't call you.
Industry:Software
Pertaining to a connection, session, or call that has, unintentionally or not, ended.
Industry:Software
A component that consists of properties, rules, and rules extensions that determine how an object is processed in the metadirectory. A single management agent can have one or more run profiles that determine the management agent's behavior, such as how or when the management agent runs.
Industry:Software
A user account that the Response Group service creates in order to subscribe to the presence status of agents.
Industry:Software
A routing method in which calls are always offered to available agents in the hunt group in the same order, as determined by the administrator.
Industry:Software
A routing method in which all available agents in the hunt group are offered the call. The first agent to accept the call will get it, and the other agents will be notified that the call was taken by someone else.
Industry:Software
