- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
A feature that enables the playing of prerecorded music/audio for callers while they are on hold.
Industry:Software
A status pertaining to a call or IM recipient, who is signed out of Communicator or who has selected the Do Not Disturb status.
Industry:Software
An indicator showing the level of sound registered during a conversation.
Industry:Software
The microphone and speaker on a calling device/phone that allows you to converse with someone without using the handset or headset.
Industry:Software
A holding area where callers are held until an agent becomes available. Each queue is associated with 0, 1, or more addresses (phone number or SIP URI), which may or may not be public For example, an overflow queue may not have an address, whereas other queues may have multiple addresses for different geographic zones.
Industry:Software
The pane where conversations, including phone calls, conference calls, and instant messages, are displayed for the user.
Industry:Software
A conversation area where conversations that are not active (e.g., on hold) are displayed.
Industry:Software
A conversation area where conversations that are not active (e.g., on hold) are displayed.
Industry:Software
A conversation area where incoming conversations, including phone calls, conference calls, and instant messages, are displayed.
Industry:Software
