- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
The part of a telephone that includes a speaker and a voice transmitter and that you hold with your hand up to your ear.
Industry:Software
A person who has been invited to a conference but has not accepted or who has accepted but the conference has not started yet (i.e., he or she is not yet a participant).
Industry:Software
Pertaining to an agent who is both subscribed to a group and actively taking calls for that group. While groups can be defined to automatically sign in agents, others allow the agent to specify whether he/she is signed in.
Industry:Software
A system that automatically routes and queues incoming phone calls and generates reports to an agent or a set of agents, e.g., in a call center such as for customer service.
Industry:Software
An automated telephone information system that interacts with a caller through fixed voice menus and real-time data from databases.
Industry:Software
Pertaining to an agent who is listed as an agent in the group definition.
Industry:Software
A facility in which an organization’s telephone calls are answered and made, including helpdesk and service lines. Call centers usually use some amount of computer automation.
Industry:Software
To terminate a phone call. If an Attendant user has added annotations, ending a call (as opposed to closing a conversation) leaves the conversation window open so that the user can complete their annotations.
Industry:Software
A virtual waiting area where conference call invitees are held before the conference is activated. The invitees perceive that they are on hold.
Industry:Software
